• bokee.net

    博客

    正文 更多文章

    美國卓越績(jì)效評價(jià)準則（中英文對照版）-P組織簡(jiǎn)介

    字體大?。?a href="javascript:setFontSize(16)" title="大號字體">大 | 中 | 小 2008-12-23 10:10 閱讀(5379) 評論(0) 分類(lèi)：卓越績(jì)效專(zhuān)題
                          2008年美國波多里奇國家質(zhì)量獎
          CRITERIAFOR PERFORMANCE EXCELLENCE
     
                                卓越績(jì)效評價(jià)準則
    Importance of Beginning With Your Organizational Profile
    從組織簡(jiǎn)介開(kāi)始的重要性：
    Your Organizational Profile is critically important because:
    關(guān)于組織的簡(jiǎn)介*重要，因為：
    . it is the most appropriate starting point for self-assessment and for writing an application;
    ·它是自我評價(jià)及撰寫(xiě)申請材料的*恰當的起點(diǎn)；
    .it helps you identify potential gaps in key information and focus on key performance requirements and results;
    ·它有助于組織明確關(guān)鍵信息中可能存在的差距并聚焦于關(guān)鍵的績(jì)效要求和結果；
    .it is used by the Examiners and Judges in application review, including the site visit, to understand your organization and what you consider important (you will be assessed using the Criteria requirements in relation to your organizations environment, relationships, influences, and challenges, as presented in your Organizational Profile); and
    ·評審員和評委在開(kāi)展評審工作，包括現場(chǎng)審核時(shí)，據此來(lái)了解申獎組織，了解申獎組織認為重要的那些方面（申獎組織將會(huì )被依據準則要求，對照在組織簡(jiǎn)介中描述的環(huán)境、關(guān)系、影響和挑戰來(lái)進(jìn)行評價(jià)）；
    .it also may be used by itself for an initial self-assessment. If you identify topics for which conflicting, little, or no information is available, it is possible that the Organizational Profile can serve as your complete assessment, and you can use these topics for action planning.
    ·它本身也可作為初步的自我評價(jià)。如果組織發(fā)現某些主題信息互相矛盾、很少信息或是根本沒(méi)有信息，則組織簡(jiǎn)介或許就起到了一次全面評價(jià)的作用，組織就可以針對這些主題來(lái)計劃行動(dòng)。
    P  Preface:Organizational Profile
    P 前言：組織簡(jiǎn)介
    The Organizational Profile is a snapshot of your organization, the KEY influences on HOW you operate, and the KEY challenges you face.
    組織簡(jiǎn)介是有關(guān)組織、組織運營(yíng)的關(guān)鍵影響因素以及組織所面臨的關(guān)鍵挑戰的一個(gè)簡(jiǎn)要的描述。
    P.1OrganizationalDescription: What are your key organizational characteristics?
    P.1 組織的概況：組織的關(guān)鍵特征是什么？
    Describe your organization°Os operating environment and yourKEY relationships with CUSTOMERS, suppliers,PARTNERS, and STAKEHOLDERS.
    說(shuō)明組織的經(jīng)營(yíng)環(huán)境以及與顧客、供應商、合作伙伴和利益相關(guān)者的關(guān)鍵關(guān)系。
    Within your response, include answers to the following questions:
    在報告中，要答復以下問(wèn)題：
    anizationalEnvironment
    a. 組織的環(huán)境
     (1)What are your organizations main products and services? What are the delivery mechanisms used t provide your products and services to your CUSTOMERS?
     (1)組織的主要產(chǎn)品和服務(wù)是什么？將產(chǎn)品和服務(wù)提供給顧客的交付機制是怎樣的？
    (2)What is your organizational culture? What are your stated PURPOSE, VISION,MISSION, and VALUES?
    (2)組織的文化是什么？組織所主張的宗旨、愿景、使命及價(jià)值觀(guān)是什么？
    (3)What is your WORKFORCE profile? What are your WORKFORCE or employee groups and SEGMENTS? What are their KEY requirements and expectations? What are their education levels? What are your organizations WORKFORCE and job DIVERSITY, organized bargaining units, KEY benefits, and special health and safety requirements?
    (3)組織的員工概況是怎樣的？員工或雇員群體和細分情況是怎樣的？他們關(guān)鍵的需求和期望是什么？員工的教育水平如何？說(shuō)明員工構成和職位構成的多樣性、組織化的勞資談判單位、關(guān)鍵利益以及特殊的健康和安全要求是什么？
    (4)What are your major facilities, technologies, and equipment?
    (4)組織主要的設備、技術(shù)和設施是怎樣的？
    (5)What is the regulatory environment under which your organization operates? What are the applicable occupational health and safety regulations; accreditation, certification, or registration requirements; relevant industry standards; and environmental, financial, and product regulations?
    (5)組織運營(yíng)的法規環(huán)境是怎樣的？有哪些適用的職業(yè)安全和健康法規，認可、認證或注冊的要求，相關(guān)行業(yè)標準，環(huán)境、財務(wù)及產(chǎn)品的法規？
    anizationalRelationships
    b. 組織的關(guān)系
    (1)What are your organizational structure and GOVERNANCE system? What are the reporting relationships among your GOVERNANCE board, SENIOR LEADERS, and parent organization, as appropriate?
    (1)組織的結構和治理體制是怎樣的？組織的治理機構、高層領(lǐng)導者和隸屬公司之間的報告關(guān)系是怎樣的（適用時(shí)回答）？
    (2)What are your KEY CUSTOMER and STAKEHOLDER groups and market SEGMENTS, as appropriate? What are their KEY requirements and expectations for your products, services, and operations? What are the differences in these requirements and expectations among CUSTOMER and STAKEHOLDER groups and market SEGMENTS?
    (2)組織的關(guān)鍵顧客和利益相關(guān)者群體以及細分市場(chǎng)是怎樣的（適用時(shí)回答）？他們對組織的產(chǎn)品、服務(wù)和運營(yíng)的關(guān)鍵要求和期望是什么？不同的顧客和利益相關(guān)者群體以及細分市場(chǎng)在要求和期望方面有何差異？
    (3)What are your most important types of suppliers, PARTNERS, COLLABORATORS, and distributors? What role do these suppliers, PARTNERS, COLLABORATORS, and distributors play in your WORK SYSTEMS and the production and delivery of your KEY products and services? What role, if any, do they play in your organizational INNOVATION PROCESSES? What are your most important supply chain requirements?
    (3)組織*重要的供應商、協(xié)作者、合作伙伴和分銷(xiāo)商類(lèi)型是怎樣的？這些供應商、協(xié)作者、合作伙伴和分銷(xiāo)商在組織的工作系統以及組織關(guān)鍵產(chǎn)品和服務(wù)的生產(chǎn)與交付中起到什么樣的作用？他們在組織的創(chuàng )新過(guò)程中具有什么作用（如果有的話(huà)）？組織*重要的供應鏈的要求是什么？
    (4)What are your KEY supplier and CUSTOMER partnering relationship and communication mechanisms?
    (4)組織與關(guān)鍵供應商和顧客的合作關(guān)系及溝通機制是怎樣的？
    Notes：
    注解：
    N1. Mechanisms for product and service delivery to your end-use customers (P.1a[1]) might be direct or through dealers,distributors, collaborators, or channel partners.
    N1. 將產(chǎn)品和服務(wù)提供給終端顧客的機制[P.1a(1)]可以是直接的，也可以是通過(guò)經(jīng)銷(xiāo)商、分銷(xiāo)商、協(xié)作者或其他渠道合作伙伴來(lái)實(shí)現。
    N2. Workforce or employee groups and segments (including organized bargaining units) (P.1a[3]) might be based on the type of employment or contract reporting relationship, location, tour of duty, work environment, family-friendly policies, or other factors.
    N2. 員工或雇員群體與細分（包括組織化的勞資談判單位）[P.1a(3)]可以基于雇用類(lèi)型或者合同報告關(guān)系、場(chǎng)所、任期、工作環(huán)境、親善政策，或者其他因素。
    N3. Market segments (P.1b[2]) might be based on product or service lines or features, distribution channels, business volume, geography, or other factors that are important to your organization to define related market characteristics.
    N3. 市場(chǎng)細分[P.1b(2)]可以是基于產(chǎn)品或服務(wù)線(xiàn)或其特性、分銷(xiāo)渠道、業(yè)務(wù)量、地理區域，或能使組織確定相關(guān)市場(chǎng)特征的其它重要因素。
    N4. Customer and stakeholder group and market segment requirements (P.1b[2]) might include on-time delivery, low defect levels, safety, security,ongoing price reductions, electronic communication, rapid response, after-sales service, socially responsible behavior,and community service. For some nonprofit organizations,requirements also might include administrative cost reductions, at-home services, rapid response to emergencies, and multilingual services.
    N4. 顧客和利益相關(guān)者群體以及細分市場(chǎng)的要求[P.1b(2)]可包括及時(shí)交貨、低缺陷水平、安全保證、持續降低的價(jià)格、電子通訊、快速響應、售后服務(wù)、對社會(huì )負責的行為及社區服務(wù)。對于某些非營(yíng)利機構，上述要求可包括行政成本減少、上門(mén)服務(wù)、緊急情況下的快速響應和多語(yǔ)言服務(wù)。
    N5. Communication mechanisms (P.1b[4]) should be two-way and might be in person, via e-mail, Web-based, or by telephone. For many organizations, thesemechanisms may change as marketplace, customer, or stakeholder requirements change.
    N5. 溝通機制[P.1b(4)]應該是雙向的，可以是當面的、也可以通過(guò)電子郵件、互聯(lián)網(wǎng)、或者電話(huà)的方式進(jìn)行。對于許多組織而言，這些溝通機制會(huì )隨著(zhù)市場(chǎng)、顧客或利益相關(guān)者要求的變化而變化。
    N6. While some nonprofit organizations offer products and services (P.1a[1]), many might appropriately interpret this phrase as programs or projects and services.
    N6. 某些非營(yíng)利組織在提供“產(chǎn)品和服務(wù)”時(shí) 已投稿到 博客圈: 卓越經(jīng)理人俱樂(lè )部.

    文章標簽: 卓越績(jì)效模式

    分享到：
    閱讀(5379) 評論(0) 頂(0) 頂一下 分享 打印

    上一篇：

    下一篇：美國卓越績(jì)效評價(jià)準則（中英文對照版）

    青青草原综合久久大伊人_日日摸夜夜欧美一区二区_99热这里只有精品9988_亚洲综合色区另类第一会所