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    美國卓越績(jì)效評價(jià)準則（中英文對照版）-1領(lǐng)導

    字體大?。?a href="javascript:setFontSize(16)" title="大號字體">大 | 中 | 小 2008-12-23 10:13 閱讀(5180) 評論(0) 分類(lèi)：卓越績(jì)效專(zhuān)題
    1 Leadership (120 pts.)
    1  領(lǐng)導（120分）
    The Leadership Category examines HOW your organizations SENIOR LEADERS guide and sustain your organization. Also examined are your organizations GOVERNANCE and HOW your organization addresses its ethical, legal, and community responsibilities.
    領(lǐng)導類(lèi)目檢查組織的高層領(lǐng)導者如何引領(lǐng)組織并保持組織可持續發(fā)展。也檢查組織的治理以及組織如何確立它的道德的、法律的和社會(huì )的責任。
    1.1Senior Leadership: How do your senior leaders lead?(70 pts.)                         Process
    1.1 高層領(lǐng)導：高層領(lǐng)導者是如何領(lǐng)導的？（70分）                          過(guò)程
    Describe HOW SENIOR LEADERS guide and sustain your organization. Describe HOW SENIOR LEADERS communicate with your WORKFORCE and encourage HIGH PERFORMANCE.
    說(shuō)明高層領(lǐng)導者如何引領(lǐng)組織并保持組織可持續發(fā)展。說(shuō)明高層領(lǐng)導者如何與員工溝通并鼓勵高績(jì)效。
    Within your response, include answers to the following questions:
    在報告中，要答復以下問(wèn)題：
    a. VISION and VALUES
     a. 愿景和價(jià)值觀(guān)
    (1) HOW do SENIOR LEADERS set organizational VISION and VALUES? HOW do SENIOR LEADERS DEPLOY your organization VISION and VALUES through your LEADERSHIP SYSTEM, to the WORKFORCE, to KEY suppliers and PARTNERS, and to CUSTOMERS and other STAKEHOLDERS, as appropriate? HOW do SENIOR LEADERS personal actions reflect a commitment to the organizations VALUES?
    (1)高層領(lǐng)導者如何確立組織的愿景和價(jià)值觀(guān)？高層領(lǐng)導者如何通過(guò)組織的領(lǐng)導系統將組織的愿景和價(jià)值觀(guān)展開(kāi)到全體員工、關(guān)鍵供應商和合作伙伴、顧客和其它利益相關(guān)者（適用時(shí)回答）？他們的個(gè)人行為如何反映出其對組織價(jià)值觀(guān)的承諾？
    (2) HOW do SENIOR LEADERS personally promote an organizational environment that fosters, requires, and results in legal and ETHICAL BEHAVIOR?
    (2)高層領(lǐng)導者如何身體力行地推動(dòng)一種培育、要求和實(shí)現守法行為和道德行為的環(huán)境？
    (3) HOW do SENIOR LEADERS create a SUSTAINABLE organization? HOW do SENIOR LEADERS create an environment for organizational PERFORMANCE improvement, the accomplishment of your MISSION and STRATEGIC OBJECTIVES,INNOVATION, competitive or role model PERFORMANCE leadership, and organizational agility? HOW do they create an environment for organizational and WORKFORCE LEARNING? HOW do they personally participate in succession planning and the development of future organizational leaders?
     (3)高層領(lǐng)導者如何創(chuàng )建一個(gè)具有可持續性的組織？高層領(lǐng)導者如何創(chuàng )建一種促進(jìn)績(jì)效改進(jìn)、使命和戰略目標實(shí)現、創(chuàng )新、具有競爭力或領(lǐng)軍地位，以及保持敏捷性的環(huán)境？如何創(chuàng )建一種組織和員工學(xué)習的環(huán)境？他們如何親自參與組織繼任計劃和培養未來(lái)的領(lǐng)導者？
    munication and Organizational PERFORMANCE
    b. 溝通和組織績(jì)效
    (1) HOW do SENIOR LEADERS communicate with and engage the entire WORKFORCE? HOW do SENIOR LEADERS encourage frank, two-way communication throughout the organization? HOW do SENIOR LEADERS communicate KEY decisions? HOW do SENIOR LEADERS take an active role in reward and recognition programs to reinforce HIGH PERFORMANCE and a CUSTOMER and business focus?
     (1) 高層領(lǐng)導者如何與組織的全體員工溝通并激發(fā)他們？高層領(lǐng)導如何鼓勵在整個(gè)組織內進(jìn)行坦誠的、雙向的溝通？高層領(lǐng)導是如何就關(guān)鍵決策進(jìn)行溝通？高層領(lǐng)導者如何在員工獎勵和認可方面擔當積極的角色以促進(jìn)高績(jì)效和強化以顧客和業(yè)務(wù)為*？
    (2) HOW do SENIOR LEADERS create a focus on action to accomplish the organizations objectives, improve PERFORMANCE, and attain its VISION? What PERFORMANCE MEASURES do SENIOR LEADERS regularly review to inform them on needed actions? HOW do SENIOR LEADERS include a focus on creating and balancing VALUE for CUSTOMERS and other STAKEHOLDERS in their organizational PERFORMANCE expectations?
     (2) 高層領(lǐng)導者如何確立對行動(dòng)的重視以完成組織的目標、改進(jìn)績(jì)效和達成愿景？高層領(lǐng)導定期評審哪些績(jì)效指標以便采取必要的行動(dòng)？高層領(lǐng)導者在組織的績(jì)效期望中如何顧及均衡地為顧客及其他利益相關(guān)者創(chuàng )造價(jià)值？
    Notes:
    注解：
    N1. Organizational vision (1.1a[1]) should set the context for strategic objectives and action plans, which are described in Items 2.1 and 2.2.
    N1. 組織的愿景[1.1a(1)]應為在條目2.1和2.2中闡述的戰略目標和行動(dòng)計劃設定前提。
    N2. A sustainable organization (1.1a[3]) is capable of addressing current business needs and possesses the agility and strategic management to prepare successfully for its future business and market environment. In this context, the concept of innovation includesboth technological and organizational innovation to succeed in the future. A sustainable organization also ensures a safe and secure environment for the workforce and other key stakeholders.
    N2. 一個(gè)可持續性的組織[1.1a(3)]有能力處理好當前的業(yè)務(wù)需要并具備成功應對未來(lái)業(yè)務(wù)和市場(chǎng)環(huán)境的戰略管理能力和敏捷性。從整個(gè)意義上說(shuō)，創(chuàng )新的內涵包括未來(lái)成功所必需的技術(shù)創(chuàng )新和組織創(chuàng )新。一個(gè)可持續組織還要確保為員工和其它關(guān)鍵的利益相關(guān)者提供一個(gè)安全可靠的環(huán)境。
    N3. A focus on action (1.1b[2]) considers the workforce, the work systems, and the hard assets of yourorganization. It includes ongoing improvements in productivity that may be achieved through eliminating waste or reducing cycle time, and it might use techniques such as Six Sigma and Lean. It also includes the actions to accomplish your organization strategic objectives.
    N3. 對行動(dòng)的重視[1.1b(2)]考慮了組織的員工、工作系統和固定資產(chǎn)。它不僅包括對生產(chǎn)力的持續改進(jìn)，這些改進(jìn)可以是通過(guò)消除廢品或減少生產(chǎn)周期來(lái)達到，也可導入六西格瑪和精益生產(chǎn)等技術(shù)；而且它也包括了為完成組織的戰略目標而采取的行動(dòng)。
    N4. Your organizational performance results should be reported in Items 7.1C7.6
    N4. 組織績(jì)效的結果應在條目7.1～7.6中進(jìn)行報告。
    N5. For nonprofit organizations that rely on volunteers to accomplish their work, responses to 1.1b(1) also should discuss your efforts to communicate with and engage the volunteer workforce.
    N5. 對于那些依靠志愿者來(lái)完成工作的非營(yíng)利組織，在1.1b(1)的匯報中應包含組織是如何溝通并激勵志愿者的。
     
    1.2Governance and Social Responsibilities:
    How do you govern and address your social responsibilities?(50pts.)               Process                                                    
    1.2 治理和社會(huì )責任：組織怎樣治理和承擔社會(huì )責任？（50分）                過(guò)程
    Describe your organization’s GOVERNANCE system. Describe HOW your organization addresses its responsibilities to the public, ensures ETHICAL BEHAVIOR, and practices good citizenship.
    說(shuō)明組織的治理系統。說(shuō)明組織在承擔其公共責任、確保道德行為和履行良好公民義務(wù)方面是如何作為的。
    Within your response, include answers to the following questions:
    在報告中，要答復以下問(wèn)題：
    anizational GOVERNANCE
    a. 組織的治理
    (1) HOW does your organization review and achieve the following KEY aspects of your GOVERNANCE system:
     (1) 組織如何考慮和實(shí)現治理系統中的如下這些關(guān)鍵因素：
    ·accountability for managements action
    ·管理層行為的責任歸屬；
    ·fiscal accountability
    ·財務(wù)方面的責任歸屬；
    ·transparency in operations and selection of and disclosure policies for GOVERNANCE board members, as appropriate
    ·運營(yíng)的透明性以及治理機構成員選擇與公開(kāi)的政策（適用時(shí)回答）；
    ·independence in internal and external audits
    ·內、外部審計的獨立性；
    protection of STAKEHOLDER and stockholder interests, as appropriate
    ·利益相關(guān)者和股東利益的保護（適用時(shí)回答）。
    (2) HOW do you evaluate the PERFORMANCE of your SENIOR L
    已投稿到 博客圈: 卓越經(jīng)理人俱樂(lè )部.

    文章標簽: 卓越績(jì)效模式 領(lǐng)導作用

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